Return and refund policy
Last updated: June 06, 2026
This Return & Refund Policy applies to all products purchased through pureskinroutine.shop. We are committed to ensuring your satisfaction with every purchase.
1. Return Window
We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
The item must be in the same condition that you received it: unused, unworn, and in its original packaging.
Product Note: For Jump Ropes, the product must show no signs of use on handles or cables (such as scuff marks from outdoor surfaces) to qualify for a return.
You must provide a receipt or proof of purchase.
Non-returnable items: Gift cards and personalized fitness accessories.
Items sent back to us without first requesting a return will not be accepted.
3. Return Process
To start a return, please follow these steps:
Step 1: Contact our support team at support@pureskinroutine.shop or call us at +1 3865642069 with your order number and reason for return.
Step 2: If your return is accepted, we will send you a return shipping label or detailed instructions on how and where to send your package.
Step 3: Pack the items securely to avoid damage during transit and attach the required return label.
4. Return Shipping Fee & Restocking Fee
Defective/Damaged Products: If the jump rope is incorrect, damaged by the carrier, or has manufacturing defects, we will cover the return shipping cost.
Customer Remorse: If you purchased the wrong color, weight, or no longer want the item, we will cover the return shipping cost to ensure a risk-free shopping experience for our customers in Singapore.
Restocking Fee: We do not charge a restocking fee on returns.
5. Return Address
Please do not send your purchase back to the manufacturer. Returns should be sent to our registered office: 1166 15th St, Orange City FL 32763, United States (Please contact us prior to shipping for specific international return routing instructions for Singapore orders.)
6. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.
8. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Email: support@pureskinroutine.shop
Phone: +1 3865642069
Address: 1166 15th St, Orange City FL 32763, United States
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST/EDT - Eastern Time)